Please Hold the Line
October 31, 2008
Our requirement is simple. We want to wind a 6kV transformer. The first company that came to mind was Lanka Transformers. So we gave them a call.
A well respectable woman answered. We explained our requirement to her probably five times over. After which she thoughtfully says “Ah..you have to talk with the tech guys. I don’t really know these technical things.” @!@#$$@!
She hung up. So we called again and asked for a name and number.
Called the number and asked for the man. “Please hold the line” was the answer. I held the line for about 5 minutes. “He seems to have gone out. Can you call in about 2 hours?”
Like I have a choice.
Called in two hours. After listening intently his answer was “I can’t really give an answer. Can you call the factory manager?”.
Yes, I did in fact call the factory manager.
Me: We want to wind a 6kV transformer. Do you undertake such jobs?
FM: What’s the wattage you want?
Me: We don’t really need any current. Just a voltage signal would do.
FM: Err…… Can you come to our factory and meet Mr. ******.
Me: Can’t I just give him a call and ask whether the job can be done?
FM: Er… you’ll have to call on Monday. I don’t think Mr. ****** is there now.
I hung up not bothering to ask what would have happened if I did go to the factory with the person I’m supposed to meet already gone.
How is it that we live in an era burgeoned by telecommunication, and yet can’t seem to grasp the gist of its economy?